asert - TAROE and Mears Joint Partnership - Job Vacancies
We have great pleasure in writing to you regarding the enclosed adverts for vacancies in our new venture which is called asert.
asert is a joint venture partnership between TAROE and Mears Plc which has been set up to employ tenants to talk to tenants regarding the services they receive from, in the first instance, Mears (please visit here).
The idea is not to add a new financial burden to any landlord expense in procuring contracts. Mears will pay asert to scrutinise its service delivery on contracts which have a direct effect on tenants. The asert staff will speak with tenants identifying issues of concern or compliments, directly informing the contractor of the issues so that changes in delivery can be immediately instigated.
This initiative places tenants at the heart of service delivery and really empowers them with regard to how people work in their homes.
Tenants applying for these vacancies will have the necessary training and support which will allow them to take this exciting new venture forward, expanding it beyond the Mears Plc world to the wider contractor delivery of services.
Please inform as many of your membership as possible as these are real jobs with longevity, a real opportunity for people to bring value to the quality of life of other tenants.
If you have any questions please do not hesitate to get in touch with our office.
Michael Gelling OBE
TAROE Board member and Board member of ASERT
Title: Customer Complaints Officer
Salary: £16,000, Full Time
A Vacancy has arisen within asert, based in Thurrock, for a Customer Complaints Officer.
The post is a 6 month fixed term position ideal for an experienced and IT literate tenant/resident who is interested in helping to improve the service received by tenants.
The postholder will assist in the investigation and resolution of complaints and will produce reports to ensure that outcomes are utilised to improve service provision. An understanding of issues affecting tenants in the social rented sector is desirable which could be from experience as a tenant.
You should be well organised, committed to customer care and possess excellent communication and IT skills.
The role may involve some travel and attendance at meetings and training will be provided.
If you are interested in knowing more details about this exciting role then please contact Irene or Martyn on: (01928) 798130 www.asert.org.uk or email: martyn. email@example.com or firstname.lastname@example.org
Please see below for further details