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Latest good practice from the HouseMark website
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If you are involved in influencing your landlord's services, you will want
to know how other landlords deliver effective services. So if your landlord
is a member of HouseMark, why not ask them if you can have a password to
HouseMark's online knowledge base which provides a wealth of good practice
examples. Meanwhile, here's a selection of the latest articles.
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Bright Ideas Scheme - Derby Homes
Derby Homes runs a Bright Ideas Scheme, encouraging customers, contractors, staff and leaseholders to submit suggestions about how the organisation can improve its services and achieve greater value for money. Published: 26/08/2010
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Tenant empowerment standards for Hillingdon - LB of Hillingdon
TSA trailblazer: Hillingdon Council, Hillingdon Homes and five major social housing providers operating in the borough have developed a local authority-wide tenant empowerment standard. Published: 25/08/2010
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Safer in Hounslow
TSA trailblazer: Four housing provders in Hounslow have agreed a borough-wide approach to developing local standards for how landlords will respond to issues that make residents feel unsafe in communal areas on social housing estates, including the quality of lighting on estates, security, drug and alcohol misuse and youth nuisance. Published: 18/08/2010
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Working together for a better home - West Kent Housing Association
TSA trailblazer: West Kent’s offer looks at choice and how much tenants are prepared to pay for an enhanced service. Published: 17/08/2010
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Supported housing service standards - Endeavour Housing Association
TSA trailblazer: Endeavour Housing Association has worked with its supported housing tenants to develop a set of standards that set out how they want it to deliver services. Published: 16/08/2010
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Tenants check the true customer experience - Updated! - Newydd Housing Association
HouseMark’s tenant-led mystery shopping scheme has revolutionised the way Newydd handles customer care. Tenants now control, run and analyse the Association's performance against its customer care standards. Published: 15/08/2010
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Local allocation standard - Halton Housing Trust
TSA trailblazer: Halton Housing Trust has developed a local standard for allocations covering all local partners in its choice-based lettings scheme to be launched in 2010. Published: 02/08/2010
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Bristol standard for home adaptations - Bristol Housing Partnership
TSA trailblazer: The purpose of the Bristol standard for home adaptations is to ensure that disabled tenants in the city experience a higher and more consistent standard of service when they need adaptations to their homes. Published: 02/08/2010
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Involving residents from under-represented groups in home improvement project teams - Northwards Housing
TSA trailblazer: Northwards has developed a local offer to involve residents in its project delivery teams, which are responsible for managing and delivering the estate-based home improvement projects Published: 30/07/2010
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Complaint reference 200901278 - Adaptations, Repairs
A tenant complained about her landlord’s response to her reports of disrepair, handling of her request for aids and adaptations to her property and management of her temporary decant. Published: 30/07/2010
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